Division of Student Services

Crisis Management Program

Mr. Frank Zenere, School Psychologist, District Coordinator
Student Services/Crisis Program
Ms. Arlene Lindsay-Marshall, Crisis Team Member

Crisis Helpline
305-995-CARE (2273)

In the event of a life-threatening emergency, contact 911 and the Miami-Dade Schools Police at 305-995-2677.

The Crisis Helpline is utilized by school administrators and school mental health services providers for case consultation and the reporting of crisis incidents.

Staff MUST always report the following student behaviors to the Crisis Helpline (after stabilization of crisis):

  • Suicidal Ideations
  • Suicide Threats
  • Suicide Attempts
  • Suicidal Gestures
  • Homicidal Threats
  • Homicidal Ideations
  • Self Injury

The Crisis Management Team, through training, consultation and direct services, assists schools in preventing, preparing for, responding to, and recovering from critical incidents and disasters.

Historically, critical incidents and disasters have taken a heavy toll on communities across the nation and within our own community. These events have caused the educational community to closely examine many aspects of school safety and security; and to focus on the psychological well-being of students and staff.

In response to these occurrences, and in unison with Federal and State efforts, Miami-Dade County Public Schools (M-DCPS) has developed an Emergency Operations Plan and a multi-disciplinary District Critical Incident Response Team (DCIRT) to address four areas of crisis management: prevention/mitigation, preparedness, response, and recovery.

An integral part of DCIRT is the Crisis Management Team. This district-based team consists of counseling professionals who provide a comprehensive array of crisis management services to schools.

The Crisis Management Team is available to provide the following services:

Provide crisis management training to Critical Incident Response Teams based at school sites and Region Centers.
Consult with administrators, counselors, and school-site Critical Incident Response Teams to develop a plan for their particular school that will ensure efficiency in handling a school crisis.
Provide appropriate consultation, resource materials, professional development and presentations for school staff and parents on topics such as: youth suicide, self-injurious behavior, bullying/harassment and bereavement.
Respond to schools that may be experiencing a crisis as a result of traumatic events, including the loss of life.
Assist in coordinating and providing crisis intervention services.
Provide consultative services for M-DCPS counseling professionals regarding student suicidal and self-injurious behavior.
Network with outside agencies.
Maintain records of youth suicidal and self-injurious behavior, as well as crisis events occurring in Miami-Dade County Public Schools.
Provide analysis and recommendations regarding student risk behavior data gathered through the crisis helpline.


The Crisis Management Program may be contacted at: 305-995-CARE
Department Chair: Frank Zenere 305-995-7319


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